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Tickets on your phone? Beware


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Went to the game today with tickets purchased on NFL ticket exchange. Our phones couldn’t connect to the internet near the gates to pull up the tickets. The employees at the gates were zero help...and several people had the same issue as screenshots of tickets are no longer allowed. We literally just snuck in and found our seats. How they don’t have some other system in place for when the internet is slow is maddening. 

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1 minute ago, The Firebaugh Kid said:

So you just leave the browser window open for hours? I used to screenshot them. Super annoyed with the experience either way but if that’s the way it’s gonna be they should let people know.

Well I use the Ticketmaster app, but I guess you could just leave the browser up too.  It's even less hassle than having to waste ink printing stuff.

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6 minutes ago, RaoulDuke79 said:

Yeah....I hate this mobile ticket only bull####. If you want to go mobile that's fine, but you should also have the option of using a paper ticket. 

 

You do in NYS.  The law is that they must provide paper alternate when asked but they do not limit how much they can charge.

 

My understand is Bills ticket office will print them out for $5 each and this proves this is not security or anything else but way to get extra money and try to redirect them to vendors who give them kickbacks and advertise on NFL.

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1 minute ago, 1ManRaid said:

Well I use the Ticketmaster app, but I guess you could just leave the browser up too.  It's even less hassle than having to waste ink printing stuff.

I think that’s the solution. I didn’t have the app and was trying to access the Ticketmaster website. Lots of other people were too so just tryin to let y’all know to be more prepared than I was.

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Just now, BrycePaup4ever said:

I dont think it will time out for you but try to load the browsers at the last possible moment...maybe after you park the car.

I come over from Canada and I load the tickets before I get to the border.  It's fine, nothing to BEWARE of.

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14 minutes ago, The Firebaugh Kid said:

Went to the game today with tickets purchased on NFL ticket exchange. Our phones couldn’t connect to the internet near the gates to pull up the tickets. The employees at the gates were zero help...and several people had the same issue as screenshots of tickets are no longer allowed. We literally just snuck in and found our seats. How they don’t have some other system in place for when the internet is slow is maddening. 

Maybe blame your carrier for having crappy and overloaded service near the stadium gates. ;)

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3 minutes ago, Limeaid said:

 

You do in NYS.  The law is that they must provide paper alternate when asked but they do not limit how much they can charge.

 

My understand is Bills ticket office will print them out for $5 each and this proves this is not security or anything else but way to get extra money and try to redirect them to vendors who give them kickbacks and advertise on NFL.

I'm buying tickets to Pitt/Hurricanes college game. It specifically says not to print tickets, which I think is complete bull####. There's no reason a paper ticket shouldn't be accepted. 

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21 minutes ago, The Firebaugh Kid said:

Went to the game today with tickets purchased on NFL ticket exchange. Our phones couldn’t connect to the internet near the gates to pull up the tickets. The employees at the gates were zero help...and several people had the same issue as screenshots of tickets are no longer allowed. We literally just snuck in and found our seats. How they don’t have some other system in place for when the internet is slow is maddening. 

 

Screenshots...the way of the future

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Just now, RaoulDuke79 said:

I'm buying tickets to Pitt/Hurricanes college game. It specifically says not to print tickets, which I think is complete bull####. There's no reason a paper ticket shouldn't be accepted. 

 

The only way it stops if people refuse to accept this and it hurts ticket sales which it may already.

 

I was in grocery store and all of the self checkout lines were open but they only had one cashier who had 7 people in line. A manager came over and said self checkout lines are available (like I could not see) and I stated "Sorry but they do not except store discount coupons. Open some more lines."  He said "I see no reason to do so at this time."  My reply "Yes you will need to have staff do restocking."  He said "Restocking?"  I replied "Yes, my cart. Not shopping today, if it happens again I stop shopping here."  and left line to leave.  Manager tried to get me to come back saying he would do line. "Next time I said, you have now more than 9 in line and it is YOUR store policy that those coupons need to be rang thru cashier." and left.

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18 minutes ago, 1ManRaid said:

Well I use the Ticketmaster app, but I guess you could just leave the browser up too.  It's even less hassle than having to waste ink printing stuff.

 

If you have an iPhone put them in your Apple wallet. You don’t need an internet connection to access them there.

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20 minutes ago, LabattBlue said:

Maybe blame your carrier for having crappy and overloaded service near the stadium gates. ;)

When you have 70,000 people in a place that doesnt normally have 70,000 people, the cell service gets shot. Everybody is either pulling up their tickets, checking their fantasy team, or posting selfies online. I wish they'd have non-mobile gate lines available since i have season ticket card.

8 minutes ago, MDH said:

 

If you have an iPhone put them in your Apple wallet. You don’t need an internet connection to access them there.

But how does that help me get through the line when everybody in front of me didnt do that?

Edited by wagon127
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1 minute ago, wagon127 said:

When you have 70,000 people in a place that doesnt normally have 70,000 people, the cell service gets shot. Everybody is either pulling up their tickets, checking their fantasy team, or posting selfies online. I wish they'd have non-mobile gate lines available since i have season ticket card.


They just have to work out some very crucial details, imagine it breaking down before the first home playoff game

 

 

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5 minutes ago, Captain Caveman said:

For all the guys giving him grief about screenshots, I think I heard on WGR the other day that the tickets are using technology now that refreshes every 15 seconds, so a screenshot will not work.

 

Then neither will apple wallet

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24 minutes ago, row_33 said:

Gotta love the people that tell you they were fine so....

 

you are either a liar or a moron....

 

 

We were fine for a reason.  OP didn't do what we did.  Don't put words in our mouth when you don't know what you're talking about.

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54 minutes ago, BrycePaup4ever said:

Ya keep the browser open and as a backup go ahead and download another browser like Chrome and load them up on there as well 

Y’all do know you can have multiple tabs open in the same browser, right? Also, that you can download the tickets to your Apple wallet so that you don’t have to worry about internet?

 

the bills literally sent out a notification through their app this morning regarding this

20 minutes ago, Mr. WEO said:

 

Then neither will apple wallet

Yes it does. It doesn’t refresh every 15 seconds, it only refreshes If you screenshot it.

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20 minutes ago, CLTbills said:

Y’all do know you can have multiple tabs open in the same browser, right? Also, that you can download the tickets to your Apple wallet so that you don’t have to worry about internet?

 

the bills literally sent out a notification through their app this morning regarding this

Yes it does. It doesn’t refresh every 15 seconds, it only refreshes If you screenshot it.

 

 

If the wallet isn't refreshing every 15 second , how does it let you get in to the game?

Edited by Mr. WEO
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1 hour ago, The Firebaugh Kid said:

Went to the game today with tickets purchased on NFL ticket exchange. Our phones couldn’t connect to the internet near the gates to pull up the tickets. The employees at the gates were zero help...and several people had the same issue as screenshots of tickets are no longer allowed. We literally just snuck in and found our seats. How they don’t have some other system in place for when the internet is slow is maddening. 


there is it is called putting the tickets in your wallet on your phone so they can update. Only was talked about all week 

41 minutes ago, Mr. WEO said:

 

Then neither will apple wallet

Apple wallet tickets refresh. It is same tech that airline tickets use now. 

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7 minutes ago, Mr. WEO said:

 

 

If the wallet isn't refreshing every 15 second , how does it let you get in to the game?

Because it doesn’t have to. If you’re using the app, there isn’t even a barcode or QR code to begin with. It works like Apple Pay where you just hold the phone up to the reader

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18 minutes ago, MAJBobby said:


there is it is called putting the tickets in your wallet on your phone so they can update. Only was talked about all week 

Apple wallet tickets refresh. It is same tech that airline tickets use now. 

 

I screenshot plane tickets all the time.  It's all QR codes.  Same thing with Knicks tickets, etc.

 

11 minutes ago, CLTbills said:

Because it doesn’t have to. If you’re using the app, there isn’t even a barcode or QR code to begin with. It works like Apple Pay where you just hold the phone up to the reader

 

Thanks.

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I saw an older couple struggle with electronic phone tickets at a Major League Baseball game.  Electronic tickets on a phone are not for everyone.  Some people don’t understand all the technology changes and subtleties.  

 

Bring back paper for those that prefer it.

 

This is a time when we accommodate everyone and everything so this should not happen. 

Edited by Bob in STL
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