astb41 Posted September 28, 2021 Share Posted September 28, 2021 Anyone else experience problems ordering from the bills store online? I guess since Aug 1 a third party company took over online orders. I ordered a jersey over a week ago and the status still says "unfulfilled". I've called the customer service number multiple times a day for 3 days and there is never an answer. I leave a message, no one ever calls back. I sent messages on their contact us form. Never a response. I've sent emails to an address they list, never a response. I called the actual Bills Store and they said the don't handle online orders anymore and can't help me. Not sure what to do! Of course, my card was charged immediately, so they have my money. I'm just wondering if anyone else has had similar issues and if so, did they ever get resolved and how? 1 Quote Link to comment Share on other sites More sharing options...
SoCal Deek Posted September 28, 2021 Share Posted September 28, 2021 All those Peterman jerseys are still on backorder. Darn supply chain! 1 6 1 Quote Link to comment Share on other sites More sharing options...
LeGOATski Posted September 28, 2021 Share Posted September 28, 2021 9 minutes ago, SoCal Deek said: All those Peterman jerseys are still on backorder. Darn supply chain! Any excuse to post the Peterman hype video... 3 Quote Link to comment Share on other sites More sharing options...
DrDawkinstein Posted September 28, 2021 Share Posted September 28, 2021 (edited) I believe Fanatics.com took over the online portion of NFL stores. Is that who they are referring you to? Also, is it a custom jersey? If it is Fanatics, I can attest that sometimes they can take WEEKS to fulfill a simple order. Especially during August and September when everyone is ordering new gear for the new season. But it will get to you eventually. Edited September 28, 2021 by DrDawkinstein Quote Link to comment Share on other sites More sharing options...
astb41 Posted September 28, 2021 Author Share Posted September 28, 2021 2 minutes ago, DrDawkinstein said: I believe Fanatics.com took over the online portion of NFL stores. Is that who they are referring you to? Also, is it a custom jersey? If it is Fanatics, I can attest that sometimes they can take WEEKS to fulfill a simple order. Especially during August and September when everyone is ordering new gear for the new season. But it will get to you eventually. no not fanatics and not nflshop.com https://shop.buffalobills.com Quote Link to comment Share on other sites More sharing options...
DrDawkinstein Posted September 28, 2021 Share Posted September 28, 2021 1 minute ago, astb41 said: no not fanatics and not nflshop.com https://shop.buffalobills.com Right. But you say "a 3rd party took over online orders". I believe that 3rd party handling online orders for the Bills and NFL is Fanatics. Even if you order through shop.buffalobills.com the order is processed through and by Fanatics. Last I heard anyways. Was asking if they told you who that 3rd party is. Quote Link to comment Share on other sites More sharing options...
HurlyBurly51 Posted September 28, 2021 Share Posted September 28, 2021 Legends Global Merchandise 7900 Rockville Road, Indianapolis IN 46214 317-884-7261 Quote Link to comment Share on other sites More sharing options...
DrDawkinstein Posted September 28, 2021 Share Posted September 28, 2021 7 minutes ago, HurlyBurly51 said: Legends Global Merchandise 7900 Rockville Road, Indianapolis IN 46214 317-884-7261 Ah, so not fanatics. Thanks! Quote Link to comment Share on other sites More sharing options...
The Avenger Posted September 28, 2021 Share Posted September 28, 2021 As someone who works in the e-comm order fulfillment industry I can tell you that FTC rules say they cannot charge you until your goods have been shipped - are you sure the charge on your card is an actual charge and not an authorization/funds hold? 2 Quote Link to comment Share on other sites More sharing options...
bostonadguy Posted September 28, 2021 Share Posted September 28, 2021 it's the WORST. I tried to buy something and gave up. it also doesn't give you a way to see your shopping cart. You have to add an item to see it. then take out the item you added so you can see what's in your cart. it's horrible. How these vendors get business is beyond me. Quote Link to comment Share on other sites More sharing options...
astb41 Posted September 28, 2021 Author Share Posted September 28, 2021 5 minutes ago, The Avenger said: As someone who works in the e-comm order fulfillment industry I can tell you that FTC rules say they cannot charge you until your goods have been shipped - are you sure the charge on your card is an actual charge and not an authorization/funds hold? Yea it was a full charge on my card within a minute of ordering Quote Link to comment Share on other sites More sharing options...
DrDawkinstein Posted September 28, 2021 Share Posted September 28, 2021 35 minutes ago, The Avenger said: As someone who works in the e-comm order fulfillment industry I can tell you that FTC rules say they cannot charge you until your goods have been shipped - are you sure the charge on your card is an actual charge and not an authorization/funds hold? I think Amazon is the only supplier that I regularly deal with who I've seen follow that rule. I currently have 3 charges on my card for various gadgets that won't ship until Oct/Nov, but are full-on charges. Quote Link to comment Share on other sites More sharing options...
Ridgewaycynic2013 Posted September 28, 2021 Share Posted September 28, 2021 1 hour ago, SoCal Deek said: All those Peterman jerseys are still on backorder. No, they're still on the back shelves. Nobody wants them. 😁 Quote Link to comment Share on other sites More sharing options...
eball Posted September 28, 2021 Share Posted September 28, 2021 1 hour ago, SoCal Deek said: All those Peterman jerseys are still on backorder. Darn supply chain! 4 minutes ago, Ridgewaycynic2013 said: No, they're still on the back shelves. Nobody wants them. 😁 Come on, guys...this was low-hanging fruit. Obviously the shipment was intercepted in route. 1 2 Quote Link to comment Share on other sites More sharing options...
Ridgewaycynic2013 Posted September 28, 2021 Share Posted September 28, 2021 4 minutes ago, eball said: Come on, guys...this was low-hanging fruit. Obviously the shipment was intercepted in route. Towards the end, they wouldn't even put them up for grabs. Tried a 'Hail Mary' sale but no takers. Relegated them to the back room shelves. 😁 Quote Link to comment Share on other sites More sharing options...
NoHuddleKelly12 Posted September 29, 2021 Share Posted September 29, 2021 4 hours ago, LeGOATski said: Any excuse to post the Peterman hype video... One-up time… Quote Link to comment Share on other sites More sharing options...
Punching Bag Posted September 29, 2021 Share Posted September 29, 2021 4 hours ago, astb41 said: Anyone else experience problems ordering from the bills store online? I guess since Aug 1 a third party company took over online orders. I ordered a jersey over a week ago and the status still says "unfulfilled". I've called the customer service number multiple times a day for 3 days and there is never an answer. I leave a message, no one ever calls back. I sent messages on their contact us form. Never a response. I've sent emails to an address they list, never a response. I called the actual Bills Store and they said the don't handle online orders anymore and can't help me. Not sure what to do! Of course, my card was charged immediately, so they have my money. I'm just wondering if anyone else has had similar issues and if so, did they ever get resolved and how? It does not surprise me. Same team which used to (maybe does still) have an external company to manage their website and it posted the wrong score of a game on many page. Dispute the charge. Credit card companies have better pull than consumers unless it is one of the pay for a credit companies. They will ask issue and address it with Bills online store; it store does not you will get money back. Quote Link to comment Share on other sites More sharing options...
The Dean Posted September 29, 2021 Share Posted September 29, 2021 3 hours ago, DrDawkinstein said: I think Amazon is the only supplier that I regularly deal with who I've seen follow that rule. I currently have 3 charges on my card for various gadgets that won't ship until Oct/Nov, but are full-on charges. I think I've actually been charged by Amazon before the product was shipped recently (occasionally). Never used to happen, but I find that happening more frequently these days. Did not know it was a regulation. Quote Link to comment Share on other sites More sharing options...
Andy1 Posted September 29, 2021 Share Posted September 29, 2021 I placed an order with them a week ago for a hat. It is customary to get a tracking number or a message that they will send an email when the item has shipped. Other than the email acknowledgement of payment for the hat, I have heard nothing. I’m calling them tomorrow. Hopefully I can get a live person with a response. I gotta say - crappy service so far. Quote Link to comment Share on other sites More sharing options...
astb41 Posted September 29, 2021 Author Share Posted September 29, 2021 57 minutes ago, Andy1 said: I placed an order with them a week ago for a hat. It is customary to get a tracking number or a message that they will send an email when the item has shipped. Other than the email acknowledgement of payment for the hat, I have heard nothing. I’m calling them tomorrow. Hopefully I can get a live person with a response. I gotta say - crappy service so far. i was able to get a response only from this email: shopbills@lgmretail.com calling the number didn’t work. I had them cancel the order, which they did, but was given no explanation as to what the problem was. Then I ordered the same jersey from Nike.com and have already gotten 4 emails about it 😂 Quote Link to comment Share on other sites More sharing options...
Rochesterfan Posted September 29, 2021 Share Posted September 29, 2021 5 hours ago, The Avenger said: As someone who works in the e-comm order fulfillment industry I can tell you that FTC rules say they cannot charge you until your goods have been shipped - are you sure the charge on your card is an actual charge and not an authorization/funds hold? States right on the website - you will be billed upon order. Shipment can be anywhere from several days to 8+ weeks depending upon order. Any custom elite jersey takes 2 months to customize and ship. It is all right in the order/shipping section. Quote Link to comment Share on other sites More sharing options...
JoPoy88 Posted September 29, 2021 Share Posted September 29, 2021 (edited) 6 hours ago, astb41 said: Anyone else experience problems ordering from the bills store online? I guess since Aug 1 a third party company took over online orders. I ordered a jersey over a week ago and the status still says "unfulfilled". I've called the customer service number multiple times a day for 3 days and there is never an answer. I leave a message, no one ever calls back. I sent messages on their contact us form. Never a response. I've sent emails to an address they list, never a response. I called the actual Bills Store and they said the don't handle online orders anymore and can't help me. Not sure what to do! Of course, my card was charged immediately, so they have my money. I'm just wondering if anyone else has had similar issues and if so, did they ever get resolved and how? you are better off going to the nfl.com shop and ordering something from there. Never any issues from that site, and the selection is pretty much the same. The team store has had issues. edit: https://www.nflshop.com/ Edited September 29, 2021 by JoPoy88 Quote Link to comment Share on other sites More sharing options...
reddogblitz Posted September 29, 2021 Share Posted September 29, 2021 I had big problems with them in August. Two weeks before my wife's birthday I ordered her a Schnowman jersey and a pair of Billy Buffalo socks. I even paid $3 extra to get it shipped earlier to be safe. As someone mentioned I got an email without a tracking number a few days later. 5 days before her birthday I called the number on the website and the woman who answered said it was NOT The Bills Store but some company that sells hockey stuff. I paniced and ordered an Edmunds jersey from Dick's Sporting Goods which did come in time. About a week after her birthday the socks arrived. About a week after that, the jersey arrived. Never again. Quote Link to comment Share on other sites More sharing options...
Ned Flanders Posted September 29, 2021 Share Posted September 29, 2021 The site does have a nice assortment of white jerseys...some I've seen no where else. Does anyone know if the actual Bills Store have a good assortment of jersey in stock? Quote Link to comment Share on other sites More sharing options...
Buffalo716 Posted September 29, 2021 Share Posted September 29, 2021 6 minutes ago, Ned Flanders said: The site does have a nice assortment of white jerseys...some I've seen no where else. Does anyone know if the actual Bills Store have a good assortment of jersey in stock? I would call them up Quote Link to comment Share on other sites More sharing options...
Andy1 Posted October 7, 2021 Share Posted October 7, 2021 Well, my order was finally delivered today to CNY. I called them several times, never got an answer, just a machine to leave a message. They never called me back. I did get an automated response to email I sent. Said they are very busy with orders and be patient. They did send a tracking message when it was shipped. My order came through fine after 16 days. I guess this is the price for team success,😁. Quote Link to comment Share on other sites More sharing options...
jimmy10 Posted October 7, 2021 Share Posted October 7, 2021 (edited) On 9/29/2021 at 3:32 PM, Ned Flanders said: The site does have a nice assortment of white jerseys...some I've seen no where else. Does anyone know if the actual Bills Store have a good assortment of jersey in stock? The website has maybe 1/10th of the inventory as the physical store, which I don’t understand. Saw a black hoodie in the store, dope as hell. Not available on the website. Nor have I ever been able to figure out how to apply the STH discount on the website. It’s a shame because I’d rather order online than buy stuff at the game then have to lug it around with me in the stadium. Edited October 7, 2021 by jimmy10 Quote Link to comment Share on other sites More sharing options...
Slippery Rubber Mats Posted October 7, 2021 Share Posted October 7, 2021 I messaged them about a jersey that came with a rip in the number. No response for a week. What is left but a chargeback? I feel bad but...come on 1 Quote Link to comment Share on other sites More sharing options...
The Wiz Posted October 7, 2021 Share Posted October 7, 2021 Just order from China, will take just as long for 20% of the price. Quote Link to comment Share on other sites More sharing options...
Ned Flanders Posted October 8, 2021 Share Posted October 8, 2021 4 hours ago, jimmy10 said: The website has maybe 1/10th of the inventory as the physical store, which I don’t understand. Saw a black hoodie in the store, dope as hell. Not available on the website. I was at the game last Sunday, went to the store afterwards and it was a mad house. Only white jerseys I saw were Diggs and Allen. From the posts here, sounds like the mailhouse the Bills have contracted with is a cluster F. Much safer ordering from Fanatics. Quote Link to comment Share on other sites More sharing options...
Alvin Posted January 20, 2022 Share Posted January 20, 2022 I've had this issue with a jersey I ordered on Thanksgiving weekend. I knew there could be a chance it wouldn't make it for Christmas, but wanted to order it anyway. I also was charged immediately for the order. 3 weeks later I got an email from FedEx with a tracking number saying it should be delivered the following Friday. When it didn't show for 4 days after the Friday, I called FedEx and they said the box they received from legends global was empty, so there was no shipment to deliver. I tried multiple times at the number with no answer or callback. I did get a reply from the one email address that the item had not shipped yet according to their records. Jan 10th I get an email from the shop that my order has now shipped and been fulfilled, but next to where the tracking number should be it just said "null". No tracking number. I now have tried calling and emailing that other address since then with no response or answer from anyone on what happened with this! Quote Link to comment Share on other sites More sharing options...
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