This seems a little premature, no?
Regarding nine eleven, they weren't a cook or two down. It's always like that (long wait to get a table/long wait to get food). Place is run terribly. They make you jump through hoops to get their wings (open limited hours, long waits, only take cash, no A/c). They have the dream restaurant business, people lining up out the door for one menu item. Should be the most efficient money making machine in America. But they manage to screw it up to the point where I don't bother going.
Rant over. It actually upsets me because like you said they are the best wings I've ever had.