For those of you thinking about making the switch, I will warn you to be careful when talking to their sales people. They will misquote rates, and tell outright lies to get you to sign up. Their customer rep. assured me this very morning that they now offered Howard Stern On Demand. He even (supposedly) checked with his supervisor. This was a flat out lie. Verizon has no deal in any area to provide that service, but this dude was ready to have me cancel my cable and schedule an install based upon his lie.
Also, last week a friend had Verizon install FiOS TV and he had a similar experience. The phone rep told him about a deal that didn't exist to sign him up.
So if you are switching to FiOS because you think they will be better than TWC in terms of customer service, you should think twice.