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When restaurants get it wrong, what should happen?


sullim4

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2 minutes ago, PolishDave said:

 

I recommend it.

 

But remember the rule - If it smells like fish make a dish.  If it smells like cologne leave it alone. :D

But I could spend the 300 for a awesome supper and then look at my brides boobies when we get home..and do much more than just look...

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I went to outback steakhouse about 10 years ago (they have them in Buffalo right?) and got a full rack of ribs. They came out, I took about 2 bites and i was like Wtf? It was litterally like try to chew threw a car tire. Before I could even complain to the waiter, the restaurant manager came over to ask how they were, to which I explained my displeasure. They then made me another full rack, which was just as bad as the first. The manager again came over to ask how they were and I explained they were just as bad. He then offered anything I wanted on the menu at no charge and gave me a $20 gift certificate. That's how every restaurant should handle bad food they serve. 

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5 minutes ago, Misterbluesky said:

But I could spend the 300 for a awesome supper and then look at my brides boobies when we get home..and do much more than just look...

 

Pic?

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If you didn't like how the re-heated steak was, you should have sent it back and not paid for it.  Anyone can make a mistake (although when you're dropping $300, you wouldn't expect there to be one, but if this were your local Applebees...) and you gave them a chance to correct it and they didn't to your satisfaction.  You were fair and if they are fair they'd take the steak off the bill.  If they're a good place they'd comp you something to get you to come back.

 

Now typically I don't send things back because I worry what they might do to the food.  Thankfully I haven't had any meals that were super expensive (like this one) and bad.

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On the flip side, sometimes HOW you make up for a mistake can make a better impression than getting it right in the first place. I found that to be the case once in a while. It sounds odd, but it can happen. 

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5 hours ago, PolishDave said:

 

 

 

Who hasn't visited a tittybar and dropped more than $300 for lunch and a little entertainment?

 

Me either

 

But ya, I'm not spending that much on a dinner for two. Even if I'm getting head under the table.

 

Edited by Fan in San Diego
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8 hours ago, Acantha said:

I'm my experience, chef's rarely overcook.  Unless I know better from experience, I always order medium and it usually comes closer to M-R.  Off the top of my head I can only think of once that it was over cooked, and it wasn't by too much.  I'm speaking of good steak houses btw, not Outback type.  Pretty much a coin toss at those places no matter what you order.

 

as anything over medium is taboo at a good steak joint, unless you are rich and insane, agreed.

 

 

 

 

a hockey puck is usually set aside for someone who requests well done...

 

 

hmmm... been about 6 months since a great steak and wine tab was picked up by a client   :(

 

 

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On 2/28/2018 at 7:18 PM, sullim4 said:

I'm curious to get feedback on this, and to know if I'm being reasonable or not.

 

I took the wife out to dinner for her birthday at one of the nicer steakhouses out here - the kind of place where a $300 dinner for two is typical.  We both ordered filets with identical temperatures - medium rare.

 

When the steaks arrived, hers was significantly underdone in comparison to mine - mine was perfect while hers was blue rare.  We let the waiter know, and he sent it back to the kitchen and they reheated the steak.

 

Obviously, when you throw a rested steak back on the grill and re-serve, it's not going to be anywhere near as good as it would have been had they cooked it properly the first time.  Since it hadn't rested, it started losing moisture and the overall texture was rubbery, particularly in comparison to the steak on my plate.  It was nowhere near worth the $65 they charged.

 

Would you expect some kind of goodwill gesture on the bill or not?  We didn't get one.  I can't remember ever asking for compensation in a restaurant; I usually let the restaurant decide, and simply do not return if I feel like they haven't done the right thing.  I didn't say anything here and am not planning on returning.  But, I'm wondering if my expectations are too high here given the caliber of the restaurant and the particular situation.

 

If I'm paying $300 for two people for a meal, you better believe I'm going to complain if it's not up to my standards.  You're paying for the experience and the quality of the meal.  If it's not up to par then call them on it.  I'm usually not a complainer at most places because I'm not very picky.  I always order steaks mid rare because I don't mind over and or under cooked at that temp so I'm usually satisfied lol.

 

Even if they did not comp the steak, if you at least complained a second time I would expect a round of drinks or a free dessert.  Something that says that they acknowledge the mistake. 

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On 2/28/2018 at 7:08 PM, JR in Pittsburgh said:

I would have handled it the same way and wouldn’t have gotten anything either.

 

 I sometimes find making a stink to be just irritating and I usually make the decision to just blast them on yelp and then not come back.

I agree.  I never blast them online though.

 

"But I know no matter what the waitress brings
I shall drink it and always be full, yeah I will drink it and always be full."

 

People get too crazy.  It's a meal, yeah, 65 bucks, but not too steep.  How many more times in life do things go better than expected.  Many.  Too many people want pefection, seem OCD with stuff like this.  Yet, have no standards when it comes to more important issues.  Instead, they draw a line w/gratuitous food they are stuffing down their gullet.

 

Now... I can see if it was really bad. Blue rare vs. medium rare, I can see if they were out of the ballpark.

 

 

On 3/2/2018 at 7:43 PM, Wooderson said:

 

If I'm paying $300 for two people for a meal, you better believe I'm going to complain if it's not up to my standards.  You're paying for the experience and the quality of the meal.  If it's not up to par then call them on it.  I'm usually not a complainer at most places because I'm not very picky.  I always order steaks mid rare because I don't mind over and or under cooked at that temp so I'm usually satisfied lol.

 

Even if they did not comp the steak, if you at least complained a second time I would expect a round of drinks or a free dessert.  Something that says that they acknowledge the mistake. 

I agree... Why I liked the post.

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