Airlines not much different than amusement parks

[Just Jack]

http://www.nola.com/living/index.ssf/2016/06/new_orleans_flight_alone_atlan.html

I remember hearing something similar last year, I think that flight only had two passengers. -found it- http://abcnews.go.com/US/delta-flight-delays-plane-off-passengers/story?id=28178103

 

Turns out it's happened a couple times last year, here's two more....

http://www.dailymail.co.uk/travel/travel_news/article-3418876/Alex-Simon-passenger-board-Philippine-Airlines-flight.html

 

http://www.today.com/money/nigel-short-being-only-passenger-737-flight-i-stayed-economy-t38966

[ExiledInIllinois]

http://www.nola.com/living/index.ssf/2016/06/new_orleans_flight_alone_atlan.html

 

 

LoL... I remember the one movie we went to that we were the only ones in the theater... Henry James' "Portrait of a Lady." My newly acquired Bride (and now oldly acquired Bride ) took me to see it. I was young and stupid (vs. now old and stupid)... Well... Let's just say this: I come out of Jane Campion flicks more tormented than the people in the stories. Is it the cinematography or was it the James period piece or sitting alone in the theater? I am still scarred for life.

[ExiledInIllinois]

I'm still a Yankee at heart (for now) but have to admit, there's a certain zen commuting to work on a ferry rather than a Metro-North train -- among many other differences. Came out for the J.O.B. and to hopefully give our girls a little broader experience than that of our native Puritan lands.

 

I now picture you jumping into a Karmann Gia and barely making the boat ride... Getting an electric shave:

 

 

Oh... and keep your eyes to yourself... You are married and have kids!

Edited June 26, 2016 by ExiledInIllinois

[Alaska Darin]

The thing that annoys me most about airlines is they still don't use the data they possess to make sure people's experience is as good as it can be. Case in point:

 

Arrived in airport 2 over an hour late because we left airport 1 almost 90 minutes late. Connection to airport 3 was as far away as physically possible. Because it was an international flight, we had to go through customs before we could make our way to gate for second flight. Arrived at second gate 6 minutes after flight was closed. Gate attendant had the audacity to ask us "what took you so long to get here?"

 

Then had to go out into the terminal and find out what we'd been rebooked on (which means back through security AGAIN). Found out it wasn't the NEXT flight out, which was about 90 minutes later. Instead, it was SIX hours later on a different airline. Went to original airline - no one around. Went to new airline. Found out there were 3 seats on earlier flight (with original carrier) but weren't able to get the 2 we needed. Second airline tried to get original airline to change the tickets but supervisor from original airline wanted us to pay $800 for EACH ticket to make the change.

 

All because they don't have the ability to tell who is landing on their own planes, get you to your destination on time (they could have flown at a higher airspeed and made up the difference), and/or work out the logistics to make sure their customer gets to their connection. To top it off, they're not dynamic enough to realize their own mistakes and work with the customer to make sure they have the least damage to their own reputation.

 

!@#$ you, United. I've flown your garbage airline for the last time.

[ExiledInIllinois]

 

...OR are you one of the suits reading the paper? PLEASE tell me you aren't one the business suits.

[mead107]

Could be a Lot better that is for sure

[ExiledInIllinois]

The thing that annoys me most about airlines is they still don't use the data they possess to make sure people's experience is as good as it can be. Case in point:

 

Arrived in airport 2 over an hour late because we left airport 1 almost 90 minutes late. Connection to airport 3 was as far away as physically possible. Because it was an international flight, we had to go through customs before we could make our way to gate for second flight. Arrived at second gate 6 minutes after flight was closed. Gate attendant had the audacity to ask us "what took you so long to get here?"

 

Then had to go out into the terminal and find out what we'd been rebooked on (which means back through security AGAIN). Found out it wasn't the NEXT flight out, which was about 90 minutes later. Instead, it was SIX hours later on a different airline. Went to original airline - no one around. Went to new airline. Found out there were 3 seats on earlier flight (with original carrier) but weren't able to get the 2 we needed. Second airline tried to get original airline to change the tickets but supervisor from original airline wanted us to pay $800 for EACH ticket to make the change.

 

All because they don't have the ability to tell who is landing on their own planes, get you to your destination on time (they could have flown at a higher airspeed and made up the difference), and/or work out the logistics to make sure their customer gets to their connection. To top it off, they're not dynamic enough to realize their own mistakes and work with the customer to make sure they have the least damage to their own reputation.

 

!@#$ you, United. I've flown your garbage airline for the last time.

 

/Devil's_Advo_Here

 

That sucks... But do you expect people/systems to go out of their way and work a little harder for the next chump? Especially in our societal climate.. You are a bigger dreamer than me if you do?

 

Reputation? It isn't like they freaking own the company. You think anybody gives a crap?

 

Oh... Could they have squeezed 800 bucks out of you? I bet they do many.

 

Sorry for being so jaded and living in the real world (for once in my life).

 

Here is a good quote:

 

"Sometimes the givers have to set limits because the takers seldom do."

 

You Guys met the obscene and stupid limit. Sorry about that.

 

But... Besides all that. You are totally right. Why can't the systems work a little harder for you, make it easier!!

[Beerball]

The thing that annoys me most about airlines is they still don't use the data they possess to make sure people's experience is as good as it can be. Case in point:

 

Arrived in airport 2 over an hour late because we left airport 1 almost 90 minutes late. Connection to airport 3 was as far away as physically possible. Because it was an international flight, we had to go through customs before we could make our way to gate for second flight. Arrived at second gate 6 minutes after flight was closed. Gate attendant had the audacity to ask us "what took you so long to get here?"

 

Then had to go out into the terminal and find out what we'd been rebooked on (which means back through security AGAIN). Found out it wasn't the NEXT flight out, which was about 90 minutes later. Instead, it was SIX hours later on a different airline. Went to original airline - no one around. Went to new airline. Found out there were 3 seats on earlier flight (with original carrier) but weren't able to get the 2 we needed. Second airline tried to get original airline to change the tickets but supervisor from original airline wanted us to pay $800 for EACH ticket to make the change.

 

All because they don't have the ability to tell who is landing on their own planes, get you to your destination on time (they could have flown at a higher airspeed and made up the difference), and/or work out the logistics to make sure their customer gets to their connection. To top it off, they're not dynamic enough to realize their own mistakes and work with the customer to make sure they have the least damage to their own reputation.

 

!@#$ you, United. I've flown your garbage airline for the last time.

You aren't supposing that they give a rat's gugny about customer service are you?

[ExiledInIllinois]

You aren't supposing that they give a rat's gugny about customer service are you?

You summed it up in 14 words... Oh, and don't use a swear word, against ToS.

[Just Jack]

!@#$ you, United. I've flown your garbage airline for the last time.

I fly a lot for work, pretty much all on Delta. And I can say, whenever someone talks to me about a bad flight/airline experience they've had and I ask which airline, everyone says United.

 

I do remember one flight where we waited at the gate after boarding because they knew there were people coming from another flight to get on ours.

[BarleyNY]

I remember this (approximate) quote from an airlines executive. When chastised about why service on his airline was so poor he responded "The last time you booked a flight did you chose your carrier based on service or price? When people start booking based on service we'll start focusing on service."

[ExiledInIllinois]

I remember this (approximate) quote from an airlines executive. When chastised about why service on his airline was so poor he responded "The last time you booked a flight did you chose your carrier based on service or price? When people start booking based on service we'll start focusing on service."

 

I can't fault him. Use some other airline until you find the one that matches what you tolerate.

 

Of all people who should be posting this, me?

 

http://positivelystacey.com/wp-content/uploads/2014/12/2634097_orig.jpg

[unbillievable]

Airlines have been having problems with passengers missing flights because security checkpoints are taking too long. The government sent out a memo telling TSA that they need to cut down on the amount of time people wait in line.

 

******my experience******

 

After getting my ticket, I stumbled across a large mob of people standing in front of the escalators up to the Departures floor. Security guards weren't allowing people up. A few minutes later, the guards let about twenty people go up the escalator, then stopped, like bouncers at a night club. I was confused.

 

After talking to some people around me, it turns out that in order to make the lines through security shorter, they weren't letting people up until they had room in line. When it was finally my turn, getting through security took less than five minutes since the lines up there were no more than a few people deep.

 

The serpentine lines of people up top were gone (a large space), but replaced by a large impatient mob at the bottom. (at a choke point)

 

That was the solution TSA came up with to shorten people's time through their checkpoints; stop people before they get there... because technically, the timer doesn't start until you are in their area. This was at LAX international.

Edited June 26, 2016 by unbillievable

[Beef Jerky]

Well if you aren't willing to pay more for jumping the poors you better develop some free patience.

 

 

Edited June 26, 2016 by Beef Jerky

[plenzmd1]

I remember this (approximate) quote from an airlines executive. When chastised about why service on his airline was so poor he responded "The last time you booked a flight did you chose your carrier based on service or price? When people start booking based on service we'll start focusing on service."

This is nail on head! I am 53, took my first flight at 24. Flying in the 70's was only for rich people. Now it is mass transit, which i think is awesome. Capitalism at its finest.

 

And maybe the two alike, just look at yesterday.

 

http://www.nbcnews.com/news/world/8-children-2-adults-hurt-scottish-roller-coaster-derailment-n599231

 

 

http://www.cnn.com/2016/06/27/asia/singapore-airlines-engine-fire/

[Acantha]

I fly a lot for work, pretty much all on Delta. And I can say, whenever someone talks to me about a bad flight/airline experience they've had and I ask which airline, everyone says United.

 

I do remember one flight where we waited at the gate after boarding because they knew there were people coming from another flight to get on ours.

I tend to fly United a lot because they have most of the flights out of my local (very small) airport. I've never had any issues with them that I haven't had on other airlines. Though I pretty much always expect it given all of the bad feedback I hear about them. So far I guess I've been lucky.

 

I remember this (approximate) quote from an airlines executive. When chastised about why service on his airline was so poor he responded "The last time you booked a flight did you chose your carrier based on service or price? When people start booking based on service we'll start focusing on service."

Yep. A customer oriented airline that charged for the service wouldn't even get off the ground (pun intended) in the U.S.

[KD in CA]

I tend to fly United a lot because they have most of the flights out of my local (very small) airport. I've never had any issues with them that I haven't had on other airlines. Though I pretty much always expect it given all of the bad feedback I hear about them. So far I guess I've been lucky.

 

Yep. A customer oriented airline that charged for the service wouldn't even get off the ground (pun intended) in the U.S.

 

So instead almost all airlines cater to the small % who do prioritize service over price by offering first class and priority status for security & boarding.

[unbillievable]

I tend to fly United a lot because they have most of the flights out of my local (very small) airport. I've never had any issues with them that I haven't had on other airlines. Though I pretty much always expect it given all of the bad feedback I hear about them. So far I guess I've been lucky.

 

Yep. A customer oriented airline that charged for the service wouldn't even get off the ground (pun intended) in the U.S.

 

I flew 1st class United because I wanted to be able to get some sleep on an overseas flight. Turns out their chairs barely recline, and the service sucked. I might as well have been in economy. The only real difference was a wider seat.

 

I tried to get my money back and they said they never guaranteed a "bed" like other Airlines. Never again.

 

I also noticed that a domestic Asian flight was able to do FOOD service in 45mins, but the same 1hr 30min flight time in the US announced they didn't have time to do even drinks because they weren't at altitude long enough.

[Marv's Neighbor]

 

So instead almost all airlines cater to the small % who do prioritize service over price by offering first class and priority status for security & boarding.

Airline "status" may help you in boarding but not with security. TSA is the show the government puts on to make you think you are safe.

 

All most passengers want is a cheap ticket. Service dose not sell very well, so therefore, despite what the airlines may say, it's not a serious goal for them.

 

For those with connection problems, always carry a smart phone of tablet to give you access to your reservation record. You can easily see if the airline has made any "protection" changes due to a mis-connect but also you can make whatever changes you may see as necessary. Always make changes working with your original reservation record, and you should be OK. Most airlines will accommodate changes caused by "irregular operations" without any change fee.