This is only somewhat related, but since it doesn't appear the annual "Sunday Ticket strategy thread" is up yet, here goes. Our local CBS station here in Eastern, NC went down the other night during the NCAA tourney. I called DTV to ask them when it was going to go back up and the rep I spoke with was a gigantic a-hole. This guy was obviously having a really bad day and me calling put him over the top. I normally dont do this kind of thing, but I told him to transfer me to someone who could cancel my service.
As soon as I was transferred I folded my hand and told the customer retention rep I was just frustrated because the guy I spoke with was awful. I told her to have a good night and was about to hang up...that's when she told me she was giving me the ticket free for 2015 and a $10 monthly credit for the next 6 months.
I found myself trying to talk her out of it for a few seconds before I snapped out of it and just told her thank you. If you have the chance, give it a shot!