Since I am a Florida Snowbird, I called to make sure my Sunday Ticket wasn't going to start & have me billed automatically. So I called about a month ago & they offered me a $45/month credit.
I called Customer Retention on their direct number and asked about the Ticket. The girl laughingly asked who my team was. When I said the Bills, she said for Bills fans the Ticket is free. She was kidding of course about the Bills fan part, but it was for free. She then said that she would knock off another $10/mo & gave me a choice of 4 months free Showtime or 6 months free HBO.
All this and I never asked for anything, just schmoozed them by being polite and asking if my FL Ticket was still active in Bflo.
For those who don't have it, the Retention direct number is 866-431-8482. Good luck.