bills_fan_in_raleigh Posted July 26, 2011 Share Posted July 26, 2011 Ok, I had a few minutes to kill so I called back. No threats or anything like that; just asked what they could do given my long-standing account history. At first all I was offered was a $10/mo. credit for 12 months ($120) but when I kept pushing she "found" another $10/mo. credit for 24 months. So, over the course of the next two years I'll get a $360 credit. Guess I can't complain. i got normal programming folks and best they would do is 20$ for 6 months. I guess I need to try the retention route Link to comment Share on other sites More sharing options...
Clippers of Nfl Posted July 26, 2011 Share Posted July 26, 2011 In DIRECTV's defense, the legal mentioned it would apply to the 2012 season if there were no season in 2011. BTW, I called today, and the best I was given was a $60 bill credit. And yes, that was with retention. I've only had DIRECTV for about a year now, though. did you mention that you heard of friends getting $150 credits? i have not called. but when you mention other "hidden" deals. most of the times they get "found" just have to ask. Link to comment Share on other sites More sharing options...
BEAST MODE BABY! Posted July 26, 2011 Share Posted July 26, 2011 did you mention that you heard of friends getting $150 credits? i have not called. but when you mention other "hidden" deals. most of the times they get "found" just have to ask. I mentioned I heard about $179, but I forgot to re-check this thread before I called...forgot that $150 credit is the magic word...doh! Will call again later this week. Link to comment Share on other sites More sharing options...
Ed_Formerly_of_Roch Posted July 26, 2011 Share Posted July 26, 2011 What about Sunday Ticket to Go? Anyone get a discount on that as a stand alone subscription? Link to comment Share on other sites More sharing options...
HurlyBurly51 Posted July 27, 2011 Share Posted July 27, 2011 What about Sunday Ticket to Go? Anyone get a discount on that as a stand alone subscription? Yes, got that thrown in for free on top of the $150 credit. Also free Starz and $5 off HBO for 6 months. Link to comment Share on other sites More sharing options...
zow2 Posted July 28, 2011 Share Posted July 28, 2011 I got the standard $20 off "loyal customer" discount and HBO free for 3 months. I guess my haggling skills are nothing special. Link to comment Share on other sites More sharing options...
bills_fan Posted July 28, 2011 Share Posted July 28, 2011 $150 credit ($25/per mo for 6 months). $10 free HD credit for 12 mo. Not bad if I do say so myself! Link to comment Share on other sites More sharing options...
Ed_Formerly_of_Roch Posted July 28, 2011 Share Posted July 28, 2011 My questions is geared towards those who have Sunday Ticket to Go without the full Sunday Ticket. Sticktly the online package. My guess is there's little incentive for them to discount it Yes, got that thrown in for free on top of the $150 credit. Also free Starz and $5 off HBO for 6 months. Link to comment Share on other sites More sharing options...
Miyagi-Do Karate Posted July 28, 2011 Share Posted July 28, 2011 I got $150 credit. Showtime and Starz free for 3 months. I didn't ask about to-go, since I won't use it. A tip is to say you want to "cancel" your service during the voice prompts--that will take you right to customer retention. Link to comment Share on other sites More sharing options...
bills_fan_in_raleigh Posted July 28, 2011 Share Posted July 28, 2011 I got 25 for 6 months, free hd for 6 months and 5$ a month for 2 year. Not as goos instant 250 people claimed and other big deals but was pleased. so total of 330$ in credits over 2 years Link to comment Share on other sites More sharing options...
Pine Barrens Mafia Posted July 28, 2011 Share Posted July 28, 2011 I got $60 and the rep I spoke with was adamant that she couldn't send me to customer retention. Link to comment Share on other sites More sharing options...
nucci Posted July 30, 2011 Share Posted July 30, 2011 Got $20 off per month for 6 months, $5 off HBO for 6 months, Starz for 90 days and 2 years free HD programming fee for signing up for auto pay. If you have been with DirecTV for a while and are polite they will work with you. Link to comment Share on other sites More sharing options...
NJ_BillsFan Posted July 30, 2011 Share Posted July 30, 2011 Called and told them I was going to cancel. Gave me the 6 month $25 dollar credit. Then said, "because you have the premium package you will receive an extra $10 off for 6 month and get NFL To Go for free." So basically I received a $210 credit and a free $50 NFL to Go. Took 5 mins on the phone to do this. No haggling needed. Just asked for their best offer because I can't afford to spend that much on a luxury item. Link to comment Share on other sites More sharing options...
jeanbe Posted July 31, 2011 Share Posted July 31, 2011 Called and told them I was going to cancel. Gave me the 6 month $25 dollar credit. Then said, "because you have the premium package you will receive an extra $10 off for 6 month and get NFL To Go for free." So basically I received a $210 credit and a free $50 NFL to Go. Took 5 mins on the phone to do this. No haggling needed. Just asked for their best offer because I can't afford to spend that much on a luxury item. I went the same route as you. Just called to cancel and I was immediately transferred to retention (although it wasn't called that), didn't have to ask for it. At first they wouldn't budge at all other then $10 of my YEARLY bill. Told them that won't fly and that is the best she could do. Told her she has been fantastic to crunching the numbers etc. I was very nice and called her by name several times, and then asked if I could speak to a manager. Several minutes on hold..... Kim comes back and I get $240 in credits and free NFL to go on the Droid. Be nice, ask for a manager/supervisor and essentially get NFL package for $80. Thanks everyone for the heads up on this. Link to comment Share on other sites More sharing options...
nucci Posted August 1, 2011 Share Posted August 1, 2011 I went the same route as you. Just called to cancel and I was immediately transferred to retention (although it wasn't called that), didn't have to ask for it. At first they wouldn't budge at all other then $10 of my YEARLY bill. Told them that won't fly and that is the best she could do. Told her she has been fantastic to crunching the numbers etc. I was very nice and called her by name several times, and then asked if I could speak to a manager. Several minutes on hold..... Kim comes back and I get $240 in credits and free NFL to go on the Droid. Be nice, ask for a manager/supervisor and essentially get NFL package for $80. Thanks everyone for the heads up on this. Nice, you did better than I did. Forgot to ask about NFL To Go!! Link to comment Share on other sites More sharing options...
bills_fan_in_raleigh Posted August 1, 2011 Share Posted August 1, 2011 Nice, you did better than I did. Forgot to ask about NFL To Go!! its included for free so no worries to call back Link to comment Share on other sites More sharing options...
nucci Posted August 1, 2011 Share Posted August 1, 2011 its included for free so no worries to call back Cool, thanks Link to comment Share on other sites More sharing options...
Dennis in NC Posted August 2, 2011 Share Posted August 2, 2011 Well, I finally called Directv to threaten to cancel / negotiate a better deal. Being a customer for 13 years or so helps. I end up paying about $168 for the season, with free to-go and the web broadcasts as well. Not to bad. Did not have to haggle too much. At $324, I was prepared to give up the Ticket. Thankfully, I don't have to. Link to comment Share on other sites More sharing options...
Fan in Chicago Posted August 3, 2011 Share Posted August 3, 2011 Called twice and even spoke to customer retention and they are not budging at all ! Wonder what the deal is (or not). Link to comment Share on other sites More sharing options...
John from Riverside Posted August 3, 2011 Share Posted August 3, 2011 $20 off a week.....came out to $120 total Link to comment Share on other sites More sharing options...
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