Called yesterday received ST Max upgrade for free, received 20$ off each ST payment, received 40$ off for 12 months and six months free sports package (not much value from that but figure I can get Sabres pre and post games ) Tried t get more discounts for NHL center ice but nothing else was available. I never threaten to cancel service just ask for retention right off the start of call and than ask nicely for ways to reduce my over bill that during ST and NHL charge time gets to be about 200$ a month with no movie channels.