Over the weekend got ready for my yearly dance with them. Called, asked for retention right away. Was upfront and asked what they could do for ST this year, and told ST Max was free. Guy also offered me $10 off hbo/max for 6 months. Done. Been a subscriber for 19 years, with a one week lapse when my wife talked me into TWC based on a home show deal about 10 years ago. I use it basically just for Redzone. My son though likes the ability to stream, although we have that now by being season tix holders (first year!).
Used to call and threaten leaving. After a few years of that, realized they knew I had no intention. Now, just call and be honest. They have credits they can use, just have to call and ask. Once a year I call TWC (now Spectrum) and get a discount on my phone/internet without much hassle either. Again, they have the credits available, just need to ask.