I called late last week. Told them that the bill was too high. We are pretty much paying our monthly rate for HBO and ST asked if they could help me out so we could stay with them.
They took discounts across the board so that my bill would be the same with ST MAX included with 4 months of free Showtime and Cinemax. I was pretty happy.
I was pretty bummed about not being able to get in touch with the boss of the guy that helped. I wanted to put in a good word on account of his help. He said, there isnt really anyone i can talk to, but they do give a survey.