That burned me too. Got an expass put the minimum on it. Used it like 3xs, and the sign said call ezpass.... I knew I had enough money on there as I'd used like $3 of $15 loaded
..... well on one of my trips it didn't pick up where I entered so it charged me the maximum toll charge for like $15.... put me negative.....
I used it a few more times over grand island and didn't do anything about the gate saying-call ez pass. I worked in an office at the time and I hate phone calls when I'm off work.
So I used grand island while "overdrawn" like 8xs and they tacked on some crazy fees on each one, plus the like $50 late fee on each.
I owe nys like $1600 tolls, when I gave them $15 and only used it like 12xs. They owe ME money. Don't use ezpass either