so I called back to set up cancelation because my buddy was goign to hook me up with fios.....retention really didn't make a huge effort to lower my bill so I set it up....a few days later I received an email to call them back....I was offered Sunday ticket max and a lower price without asking...I then asked about my HBO and if there were any promos and she said no but that triggered a 200$ visa gift card offer....I was super pleased....so I extended my contract for 12 months and will,be enjoying Sunday ticket for the 4th year in a row for free....directv is good! My one complaint to them was inclement weather outages....they always want to send out a guy and the guy always says everything looks good....its just the nature of the product.