They did that exact same thing to me. They forwarded me to their retention line when I told them I was going to cancel service (not joking around looking for a deal, I was literally going to cancel) and they offered me NFL Sunday ticket for $49 as long as I signed on for another year. The deal was ok so I did. I paid the $49 up front then they kept charging me $49 every month afterwards saying I had 6 more installments. I was livid on the phone but they essentially said I was lying and no one offered me Nfl Sunday ticket for $49 they offered me Nfl Sunday ticket max for 7 payments of $49. And I’m like “that’s full price how is that an offer”. I can’t begin to tell you how maddening those phone calls were. Well I’m sure you’d know.
Needless to say I dropped directv and now they call me once a week trying to offer me free crap that I don’t want. I definitely prefer having cut the cord. Will never deal with them ever again