cmjoyce113 Posted July 11, 2012 Share Posted July 11, 2012 (edited) Well I have been waiting and waiting to make the dreaded call to get a discount. When I woke up and 26 channels were black I said hey what the hell. I talked to a few different people who gave me horrible service and then finally got transferred to customer retention (I tried to get transferred there from the start) He gave me the NFL Sunday Ticket Max for free, a $20 Bill credit for the next 12 months AND took care of the balance of $122.67 on my account. If you haven't made the call yet today's the day. Be firm and demanding and don't fall for their apparent pitch of everyone has to go through the negotiations and losing channels. I couldn't be happier right now. Update ---- I called in this morning because we are 1 week into not having channels. I just asked for customer retention. When the lady answered I said look I am not trying to threaten to cancel, I am not in the mood to play that game this morning. I would like the on demand set up on 2 of my TV's and I don't want to pay for it. She said ok, gave me 2 of them ($120 value). I also said can you discount the College Football pack and I wanted to sign up for HBO. For College Football it works out to me paying $9.99 the 4th month. She credited me $29.99 for 3 months and $20 the 4th month. As for HBO she gave me a few different cost options and then just told me she would give me all of the movie channels and sports package free for 2 months and it would shut off after 2 months so I don't get billed. Moral of the story: it might be worth a second call with the 2nd call just being honest, nice and asking for more. Just thought I'd help. Edited July 18, 2012 by cmjoyce113 Link to comment Share on other sites More sharing options...
eball Posted July 11, 2012 Share Posted July 11, 2012 What channels are out? Link to comment Share on other sites More sharing options...
JÂy RÛßeÒ Posted July 11, 2012 Share Posted July 11, 2012 What channels are out? All Nickelodeon, MTV, VH1, CMT, Comedy Central are the biggies. Link to comment Share on other sites More sharing options...
biglukes Posted July 11, 2012 Share Posted July 11, 2012 All Nickelodeon, MTV, VH1, CMT, Comedy Central are the biggies. This is going to cost me my It's Always Sunny reruns on Comedy Central. Not going to be happy if this drags on for very long. Link to comment Share on other sites More sharing options...
Ed_Formerly_of_Roch Posted July 11, 2012 Share Posted July 11, 2012 Just curious, how long have you had DTV? I've tried calling two or three times, have spoke with customer rentention and have got no where. I first got DTV in mid april, 2 weeks prior to them offereing it for free to new subscribers. The last person I spoke with in customer retention basically told me she can't give me any kind of a deal as I'm a new subscriber so am already getting all of these monthly credits; $29 for being new, $10 AAA discount, $10 for auto bill pay, etc, so no room to give anything else. Their argument does somewhat make sense, and reading through the threads, I did find mostly everyone who got a deal, weren't new and got the deal in the form of a credit. Well I have been waiting and waiting to make the dreaded call to get a discount. When I woke up and 26 channels were black I said hey what the hell. I talked to a few different people who gave me horrible service and then finally got transferred to customer retention (I tried to get transferred there from the start) He gave me the NFL Sunday Ticket Max for free, a $20 Bill credit for the next 12 months AND took care of the balance of $122.67 on my account. If you haven't made the call yet today's the day. Be firm and demanding and don't fall for their apparent pitch of everyone has to go through the negotiations and losing channels. I couldn't be happier right now. Link to comment Share on other sites More sharing options...
cmjoyce113 Posted July 11, 2012 Author Share Posted July 11, 2012 Just curious, how long have you had DTV? I've tried calling two or three times, have spoke with customer rentention and have got no where. I first got DTV in mid april, 2 weeks prior to them offereing it for free to new subscribers. The last person I spoke with in customer retention basically told me she can't give me any kind of a deal as I'm a new subscriber so am already getting all of these monthly credits; $29 for being new, $10 AAA discount, $10 for auto bill pay, etc, so no room to give anything else. Their argument does somewhat make sense, and reading through the threads, I did find mostly everyone who got a deal, weren't new and got the deal in the form of a credit. I have been with them for 4 years. I have gotten a deal since year 1. That is all besides the point because this Viacom thing and losing channels last night at 11:30 P.M. was enough to get it done easily. You might want to try to have that conversation today versus your typical Sunday Ticket to new customers conversation. It obviously worked prefect for me. I ended up getting about $650 in credits I think. If you need any other advice let me know. Link to comment Share on other sites More sharing options...
turdferguson Posted July 12, 2012 Share Posted July 12, 2012 After 7 phone calls 3 hours on the phone canceling 3 times telling off a manager a mild stroke I finally got free nfl Sunday ticket persistence pays off. There original offer was 5 dollars off a month for two months keep fighting Link to comment Share on other sites More sharing options...
plenzmd1 Posted July 12, 2012 Share Posted July 12, 2012 After 7 phone calls 3 hours on the phone canceling 3 times telling off a manager a mild stroke I finally got free nfl Sunday ticket persistence pays off. There original offer was 5 dollars off a month for two months keep fighting Nut sure that sounds worth it..hope you got the Ticket Max included if you are a Fantasy guy. Just aheads up , Ticket Max includes the Red Zone Channel, games on your mobile device, and Quick Hits, the 30 minute replay of all the games. That is listed as $100 on the DTV site. Link to comment Share on other sites More sharing options...
bills_fan_in_raleigh Posted July 12, 2012 Share Posted July 12, 2012 I have been with them for 4 years. I have gotten a deal since year 1. That is all besides the point because this Viacom thing and losing channels last night at 11:30 P.M. was enough to get it done easily. You might want to try to have that conversation today versus your typical Sunday Ticket to new customers conversation. It obviously worked prefect for me. I ended up getting about $650 in credits I think. If you need any other advice let me know. Almost sounds to good to be true. You must have gotten a give the farm away CSR Link to comment Share on other sites More sharing options...
cmjoyce113 Posted July 12, 2012 Author Share Posted July 12, 2012 Almost sounds to good to be true. You must have gotten a give the farm away CSR I actually just got some terrible customer service before getting transferred there and took advantage of the hardest day for those reps in dealing with the dropped Viacom channels. Link to comment Share on other sites More sharing options...
BobDVA Posted July 12, 2012 Share Posted July 12, 2012 I believe I choose directv in the viacom battle. Link to comment Share on other sites More sharing options...
BuffaloSKEET Posted July 12, 2012 Share Posted July 12, 2012 20 min call to Direct TV = $20 discount per month, no DVR fees & NFL ticket free for 2012. I'll be paying less than half of what I paid in 2011. Link to comment Share on other sites More sharing options...
clayboy54 Posted July 12, 2012 Share Posted July 12, 2012 A big TY to you. CMJoyce for tipping us off this was the day. At about 5 PM Wednesday I did the dance and got $30 off per month for one year and free NFL ticket. I did have to commit to another 12 month agreement, however. I have had the Ticket since 1996 continuously, and this is the 1st time I received such a deal. Of course, I did mention that I lost my job last week, which is completely true. That helped make my threat to cancel the entire service much more real. I didn't even have to play hardball. My rep was very kind and helpful. My monthly bill is now half of what it would normally have been. Now, I have to find work. Link to comment Share on other sites More sharing options...
HOUSE Posted July 12, 2012 Share Posted July 12, 2012 I am surprised nobody in India could fix your problem. Maybe it's the pay rate. Link to comment Share on other sites More sharing options...
clayboy54 Posted July 12, 2012 Share Posted July 12, 2012 I am surprised nobody in India could fix your problem. Maybe it's the pay rate. I think there are a lot more electrical engineers in India than in Indiana. Link to comment Share on other sites More sharing options...
HOUSE Posted July 12, 2012 Share Posted July 12, 2012 I think there are a lot more electrical engineers in India than in Indiana. Yes, I believe India now has the Telegraph. ... --- ... Link to comment Share on other sites More sharing options...
clayboy54 Posted July 12, 2012 Share Posted July 12, 2012 Yes, I believe India now has the Telegraph. ... --- ... Yes, it runs beside the locomotive tracks just above the tin-roofed cardboard shacks that the call-center workers live in. Link to comment Share on other sites More sharing options...
Griz Posted July 14, 2012 Share Posted July 14, 2012 A big thank you to cmjoyce113 and everyone else sharing their information in this thread. I just called and after 57 minutes on the phone, got the following; For the viacom issues; $10 off per month for the next three months plus 6 mos. free showtime and free HD extra pack. An additional $10 off for 12 months, plus free Sunday Ticket for one year. All I had to do was agree to go paperless. I was also offered a free dvr upgrade and some other stuff, but that would have added more fees back in. THANKS!! Link to comment Share on other sites More sharing options...
MississippiBillsFan Posted July 14, 2012 Share Posted July 14, 2012 Yeah they just gave me free Sunday Ticket as well with 30$ off for the next year...Also gave me a "free" HD DVR to replace my old regular DVR...That gives me 3 HD DVR's to record and watch our Bills win their first SuperBowl!!! woot woot Link to comment Share on other sites More sharing options...
jimmy10 Posted July 14, 2012 Share Posted July 14, 2012 Boo ya. Sunday Ticket Max for free, plus $20 off for 12 months. The initial person I spoke to offered me like $10 bucks for 3 months, some free movie channels and nothing on the Sunday ticket. I said "No wiggle room?" She said "nope." I held firm and she transferred me to "the people who could do the disconnection." I was on hold for about 20 minutes, so obviously they're playing the waiting game, assuming people will give up and hang up. The next person was way better with the customer service and negotiation, so after some wrangling, I finally got the better offer. I love negotiating, and it's part of what I do every day in my job, so I was happy to hold out for the primo hook-up. But I can definitely see how many people would not want to go through the whole process. It's definitely designed to make you want to cave. Link to comment Share on other sites More sharing options...
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