Kind of a tangent here, but I have Comcast cable. I have to call more than I would like to discuss billing, service interruptions, and such. Its usually a minimum of a 10-15 minute wait on the line before you get to speak with an individual. One thing I learned is that they seem to respond quicker when you choose "upgrade service" from the automated menu. I choose that then start complaining as soon as someone picks up the line.