I recently purchased a used car.
During financing, the salesperson convinced me to buy an extended maintenance and service package. While I tried to get into specifics he kept insisting that it would only raise my payments by $10/month. I calculated that it would raise my principal only $600 at that price and was worth it, so I accepted. He didn't contradict me and even re-inforced the idea by showing me a brochure close to the price. I signed the pile of papers and moved on.
At home I had time to go over the stack of forms carefully, and while it was highlighted that our agreed upon monthly was only $10/month more like he said, the final principal was raised $4500 instead of $600 as I figured. It took me time to figure out how he did it, but the dealership increased the interest rate to come up with the initial monthly figure, then lowered it and pocketed the difference.
The next day I immediately went back and canceled the maintenance package. They told me that it would take 4-6 weeks to clear the refund and would be delivered to the lean holder, not me. Perfectly reasonable.
I waited two months with nothing happening. I called and they again repeated that it would go to the lean holder (which I said was fine) but it might be a little longer. I waited another month. This time they told me they don't know what is going on and that they would email their Financial branch (in another city) for the holdup. They told me that they would call me with more information when they get it. It's been a week.
My question, is what can I do now?
Do I see another loan officer to see if he's lying? (have been working with the same guy) Do I see his manager? (not sure that changes anything)
A lawyer? (a bit extreme) what do I need to show? Should I be asking for copies of the cancelation? (which I don't have)