John from Riverside Posted July 16, 2009 Share Posted July 16, 2009 Its my fault for not reading the fine print...... I have used Expedia.com twice to reserve hotel rooms.....and had to cancel both times. The cancellations were done well in advance. The first one went off without a hitch But since my son obviously wont be attending the Max Preps All America Combine on July 25th I also wont need the hotel room for that stay either....... - Expedia says that it is the hotel policy for no refunds (the hotel is the Anaheim Ramada Inn) and wont refund my money - I called the hotel and they said it is NOT their policy and if it was booked through them they would allow me to cancel up to 24 hours prior Is there any way to get a refund? Link to comment Share on other sites More sharing options...
eSJayDee Posted July 17, 2009 Share Posted July 17, 2009 I assume you paid by credit card? If so, discuss it w/ your card's "dispute a charge" people. They likely have more clout in getting your $ back than you alone. Link to comment Share on other sites More sharing options...
Just Jack Posted July 17, 2009 Share Posted July 17, 2009 - Expedia says that it is the hotel policy for no refunds (the hotel is the Anaheim Ramada Inn) and wont refund my money - I called the hotel and they said it is NOT their policy and if it was booked through them they would allow me to cancel up to 24 hours prior Some hotels do have a pre-paid cheap rate, that is normally not refundable. Now, you booked through Expedia, not the hotel, so it sounds like the hotel told you that if you had booked directly, even for the pre-paid rate, they would have let you cancel/refund without an issue. Link to comment Share on other sites More sharing options...
John from Riverside Posted July 18, 2009 Author Share Posted July 18, 2009 Some hotels do have a pre-paid cheap rate, that is normally not refundable. Now, you booked through Expedia, not the hotel, so it sounds like the hotel told you that if you had booked directly, even for the pre-paid rate, they would have let you cancel/refund without an issue. Yeah Expedia tried to blame the hotel for the policy....but when I called the hotel they said that they dont have a policy like that.... and blamed Expedia's policies Link to comment Share on other sites More sharing options...
WWVaBeach Posted July 18, 2009 Share Posted July 18, 2009 Alright I'll be the one to ask: Why did you use expedia to reserve the hotel in the 1st place? If you were online already why not just use the hotels website? Unless maybe it was a flight/hotel/rental car kinda deal. If that's the case then I understand. I always use a hotels website to reserve rooms, same thing with flights and rental cars whenever possible. Link to comment Share on other sites More sharing options...
ExiledInIllinois Posted July 18, 2009 Share Posted July 18, 2009 Yeah Expedia tried to blame the hotel for the policy....but when I called the hotel they said that they dont have a policy like that.... and blamed Expedia's policies Link to comment Share on other sites More sharing options...
BillsFanInTexas Posted July 21, 2009 Share Posted July 21, 2009 John, Sent you a PM on this. Link to comment Share on other sites More sharing options...
John from Riverside Posted July 21, 2009 Author Share Posted July 21, 2009 Alright I'll be the one to ask: Why did you use expedia to reserve the hotel in the 1st place? If you were online already why not just use the hotels website? Unless maybe it was a flight/hotel/rental car kinda deal. If that's the case then I understand. I always use a hotels website to reserve rooms, same thing with flights and rental cars whenever possible. Simple answer.....stupidity dont travel much and saw an ad on the TV Link to comment Share on other sites More sharing options...
ricojes Posted July 21, 2009 Share Posted July 21, 2009 Simple answer.....stupidity dont travel much and saw an ad on the TV It's definitely not stupidity. I have heard very few nightmare experiences with Expedia and you usually can get a better rate through them than the hotel itself. So, don't kick yourself over it. Just call Expedia back and demand to talk to a manager and not a first level support person to sort the whole thing out.... Link to comment Share on other sites More sharing options...
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