And people aren't happy with the results they get from "Off shore" tech support.
From PC Mags new survey:
"But all is not well. The average satisfaction ratings for both tech support and repairs have dropped dramatically since last year. In other words, your machine was less likely to need support or repairs this year, but if it did, you were likely to be dissatisfied. Many readers complained about poor phone support—especially reps who didn't speak English well—and made negative comments about offshore support. I don't oppose outsourcing in general, but I do believe that PC vendors have a responsibility to provide effective technical support. In this area, they are letting us down"
http://www.pcmag.com/article2/0,1759,1625956,00.asp