Long story short, on my first setup back in 2004, two kids, probably 18 or 19 (subs) came out and did the initial install. During the process, they did over $500 in damage to both the interior and exterior walls. In the end, DirecTV reimbursed me, not before providing them a number of estimates along with a series of photographs. Now, any time I require service, I insist on a lead technician. I even take it one step further and insist the person show up in a DirecTV van. I have been told repeatedly that just because they drive a DirecTv van, it doesn’t mean they aren’t subcontractors. I tell them it doesn’t matter, I want to see the person show up in a DirecTv van and the person must be a lead tech. I haven’t had any problems since.