#89 Posted May 19, 2005 Share Posted May 19, 2005 The ticket office had a VERY BAD day Their whole system crashed. Just like before. I can understand it. They run a multi-million dollar company and depend on ticket sales yet it sucks. When I talked to my ticket guy he said I had no worries because No One could get tickets with the ticket phone line down and the web was crashing too. Three years ago you could fill out an order and mail it in ahead of the date to be processed on the first day of season ticket holders ticket day. They need to go back to that. This year was just plain irritating. Link to comment Share on other sites More sharing options...
Luvbills Posted May 19, 2005 Share Posted May 19, 2005 My dad ordered tickets over the phone yesterday and had a nice chat with a young girl. He asked her why they didn't do the paper forms and she told him that they were filled with errors. People marking the first preseason game thinking it was the home opener (they knew it was an error when they were ordering 10's of tickets to a preseason game). She also told him that some people got angry when the sections they wanted were gone so they gave them the next cheapest..etc... Link to comment Share on other sites More sharing options...
PromoTheRobot Posted May 19, 2005 Author Share Posted May 19, 2005 Believe it or not you actually saved a little. When I paid for my seasons online they added a $1 internet transaction fee (on top of the $3) to the order. TD must like the MickeyD Dollar menu. 339607[/snapback] That's $3 per ticket! Total of $36 fee for 12 tickets. PTR Link to comment Share on other sites More sharing options...
spidey Posted May 19, 2005 Share Posted May 19, 2005 Individual game seats are on sale for season ticket holders now, but the phone lines are jammed and the website is melting down! What a freakin' mess!!! PTR 338981[/snapback] got mine no problem must have been a lucky one Link to comment Share on other sites More sharing options...
krazykat Posted May 20, 2005 Share Posted May 20, 2005 Individual game seats are on sale for season ticket holders now, but the phone lines are jammed and the website is melting down! What a freakin' mess!!! PTR 338981[/snapback] It's always a mess. Seems like the Bills have one of the most antiquated ticket systems in the league. Do they at least confirm the exact seats these days? It used to be you'd simply call and state your preferences but wouldn't know what seats you got until the tix arrived. If you didn't like them, then too bad I suppose. Link to comment Share on other sites More sharing options...
stevewin Posted May 23, 2005 Share Posted May 23, 2005 My brother asked one of his buddies get us tickets for the Miami game - I just got a note that he did get the tickets, but not without some problems (although it did turn out OK - thanks to the heroic efforts of the individual he happenned to be dealing with): >Listen to this....I got up at 5:30AM CA time so I could try and be one of >the first on the 800# to get good seats for you guys...... it took me 1.5 >hours of "redial" to finally get through....then I was on hold in the que >for 45 minutes when, "Rubin" finally picked up to take my order. I had you >and two other people I'm getting tickets for at this point. So I give >Rubin >your order and one other guys and he was just about to take the 3rd order >when the phone goes dead.......I hadn't given him my credit card info yet >either so basically I'm droppin' F bombs all around the room because I'm >screwed.......I call a guy in my office, Bill, to ask him to try and get >through to Rubin for me (Bill is one of other guys I'm getting tickets for) >and as I'm on the phone with him another call rings through.....it's >Rubin.....I answer and Rubin is saying, "hello....hello...can you hear me" >and then the line goes dead....so now I'm flippin mad again.....I tried a >few calls to the Bills ticket office in vain.....now I have to leave for my >meeting........when the phone rings again...it's my man Rubin! He called >my >office in Buffalo, talked to my assistant and got my cell phone number and >called me (twice!) to finish the order! Can you believe that! When I >first >got on the phone with Rubin I told him I was calling from a cell from Calif >and that it took 2.25 hours to get through......I thought that might >increase my odds of getting good seats if I had a little compassion going >on...... Anyway, Rubin remembered this and called my office to get my cell >number......he told me that the whole system crashed (phones and computers) >when we first got disconnected. How's that for customer service? > >I'm going to write a letter to the Bills and pump up Rubin for his >excellent >customer service..... Link to comment Share on other sites More sharing options...
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