I just do not understand why the auto industry continues this adversarial BS with their customers. For most people a car is the second most expensive item they will buy. Dealerships make it a complete hassle and they often fail to represent themselves, the product and the experience well.
I drive my cars longer than maybe I should. A big part of the reason why is that I can’t stand the purchase process.
With my wife’s car purchase I ended up in a shouting match with the sales guy because he was to also serve as the technology rep. He had no clue on how some features worked and I had enough when he became condescending to my wife. Sad thing is the car is excellent and has some really cool tech. YouTube is your friend when you want to figure stuff out.