Jump to content

Griz

Community Member
 View Profile  See their activity

  • Posts

    307

  • Joined

  • Last visited

 Content Type 

Posts posted by Griz

    Sunday Ticket Negotiations

    in The Stadium Wall

    Posted

    5 hours ago, Houston's #1 Bills Fan said:

    While I dislike the prices from DirecTV, the advantage that I have is that often I can't watch the game live as my son plays baseball and lacrosse and there's either a game or a practice when the games are on. So, I record the game on my DVR and tell everybody not to text or call me until I have watched the game!!! 

     

    With streaming, I don't know if there's an ability to record the game and watch later. 

    Youtube TV includes unlimited cloud storage to record programming.  Unlike DTV, it's included in the monthly subscription - no additional fees.  I believe their cloud storage holds your programs for 9 days.

    • Like (+1) 1

    Sunday Ticket 2017

    in The Stadium Wall Archives

    Posted

    Made the annual call, and here's what they gave me;

     

    - $45/mo off DTV bill ($25 forever for bundled cell service and $20 for the next 12 mos. discretionary discount)

    - Free HBO forever

    - $20 off cell phone bill (switched to AT&T last year)

    - $10/mo. off Sunday Ticket payments ($36.99/mo for 6 mos. instead of $46.99)

    - Free upgrade to ST Max ($95 value)

    - No need to sign contract

     

    Total savings: $75/mo.

    Free stuff: HBO and ST Max

     

    I'm a 17 year customer and I remind them of that annually. I believe the retention dept. is now "customer loyalty". I usually get a much better deal on ST, but with the bundled AT&T cell service, they have much more to work with to reduce costs. I'm happy and with ST Max my 2 sons can alternate watching games of their choices while away at college. :thumbsup:

    Sunday Ticket - Start your Engines

    in The Stadium Wall Archives

    Posted

    Made the customer retention call today with the following credits:

     

    $30 credit for 12 months Customer Loyalty with 12 month agreement

    $10 credit for 12 months HD DVR Service

    $10 credit for 12 months Premier Discount

     

    $10 credit for 6 months Sports Pak

    $7 credit for 6 months HBO

    $7 credit for 6 months Showtime

    $7 credit for 6 months CineMax

    $5 credit for 6 months Value Discount

     

    I'm was already getting Sunday Ticket Max on auto renewal for 4 payments of $40.99 so I settled for that given all of the other discounts they added to my account. They are also replacing an older HD DVR and a non-functioning AM-21 OTA Tuner at no cost with an appointment tomorrow morning.

     

    DirecTV comes through again for me. :thumbsup:

    Very similar to what I bagged. Ain't life grand? :flirt:

    Sunday Ticket - Start your Engines

    in The Stadium Wall Archives

    Posted

    For some reason, my annual pilgrimage to get ST free was much easier this year. I went on the website and was greeted by a "Chat" invite... to which I responded. After a few friendly volleys I cut to the chase and stated I wanted to be rewarded with something for my 15 years of loyalty. My "chat" friend gave me an 800 number, plus a PIN where my information would be available to a rep waiting on me. The PIN was good for 5 days, but I called immediately. Damned if it wasn't true. A short 15 min. later and I got enough credits to ensure ST for free... then some, plus all the movie channels that I need to remember to cancel in August. My conversation with the rep was much different this year. She was incredibly honest... said she had the power to make stuff happen... wouldn't waste my time... and she produced and was gracious. She also said that many people don't even ask for deals, which essentially pays for the deals those whom ask get. Go figure. I like the new, honest DTV. Here's to the next 15 years :thumbsup:

     

    Please share your experiences.

     

    GO BILLS!!!!!!

     

    Sunday Ticket - Share Your Strategy Time...

    in The Stadium Wall Archives

    Posted

    I spent an hour on the phone yesterday, and by the time I was done I had talked to five different people. To keep me as a customer, they gave me Sunday Ticket last year for free, so they claimed they could not do that again. It worked out well for me as I wound up getting discounts that exceed the cost of Sunday Tix by about $130, in exchange for signing up for another year commitment... which I would have done anyway.

     

    Suggestions;

    - Be patient and leave yourself an hour

    - Don't take the first offer

    - Be polite and respectful

     

    In the end, they want to keep your business and they DO offer generous discounts for loyal customers with a good payment history. You just have to ask.

     

    Good Luck!

    Getting Sunday Ticket discounted or free

    in The Stadium Wall Archives

    Posted

    I just used my lunch break to call. Here's my story;

     

    Mildly, firmly, yet politely complained about the auto renewal note and how I've been a loyal customer for 14 yrs. Stated my love for Sunday Tix, but my disdain for the ever-increasing fees and rising package costs. She put me on hold for 2 minutes (while she filed her fingernails..) and then gave me two options but only one included ST for free... so I took the Sunday Tix for free with a one year renewal/commitment on my account. She also threw in two genies, or a genie and mini-genie. However, I declined when she said there were additional recording fees associated with it.

     

    I'm happy, and I will see every game my beloved Bills play this year. GO BILLS!!!

×
×
  • Create New...