I see appropriate customer care for a business who specifically earn its living from Women. It common sense for a business to cater to their needs. Staff need be educated on serving customers , taking care to understand special needs, In my view businesses that do this best will be that much more successful . Malls and most restaurants that serve family needs, have changing centers in their washroom facilities, a place where a Mother could nurse her child is she cared to do so, for whatever reason, in my view respectful to its customer base and in a business public relations sense only intelligent. Victoria's Secret could easily turn around this negative publicity by in advertisement telling they a franchise willing to learn and improve to serve the customer better, it the only way to go in my view.