stuckincincy Posted September 20, 2009 Share Posted September 20, 2009 I'm not sure if they'll send you a HD one. This is my secondary TV and has a regular receiver. Is it Direct TV that that renews your contract obligation back up to full term every time they send a customer new/replacement/upgraded equipment? Link to comment Share on other sites More sharing options...
Craiger93 Posted September 20, 2009 Share Posted September 20, 2009 My NFL ticket working, just not the HD NFL Tcket channels Link to comment Share on other sites More sharing options...
MattM Posted September 20, 2009 Share Posted September 20, 2009 IMHO, DirecTV is an evil, evil company. My personal experience with them has been so bad that I've switched to cable, but get their basic package only during the season to get Sunday Ticket. It's a monopoly effectively and so what you get is monopoly pricing and monopoly customer service. Twice I've made service appointments for first thing in the morning and not only are they late, but they don't bother to show up at all, meaning you've essentially wasted a day. When you call them to complain, they shrug their shoulders and say "Sorry, we outsourced our installations, so we're not really responsible--would you like a $30 credit for your wasted day?" It really is scandalous and should be investigated. In fact, I'm on the phone with them right now (or trying to be) over a billing issue. This most recent problem I had with them required a service visit and this time the guy was only 3 hours late and promised a $75 credit which, surprise, surprise, hasn't shown up on my bill. I've been hung up on by the system once, hung up on by a customer service person once (each after long waits) and am now waiting for 15 minutes or so more just out of pique. TMQ or someone in the media really needs to do an expose on these guys. I've got some friends who work for some of the major papers here in NY and would love to pitch this as an idea for them on the crappy state of customer service by some companies today. They truly are a bad company in my opinion, making cable look like angels in comparison...... Link to comment Share on other sites More sharing options...
Stl Bills Posted September 20, 2009 Share Posted September 20, 2009 Is it Direct TV that that renews your contract obligation back up to full term every time they send a customer new/replacement/upgraded equipment? Yes, its in the fine print....total BS but I have to have my sunday ticket. Link to comment Share on other sites More sharing options...
MattM Posted September 20, 2009 Share Posted September 20, 2009 Yes, its in the fine print....total BS but I have to have my sunday ticket. That's exactly what's wrong with the picture--it's a monopoly. We have no choice but to go through them for football and they can do whatever they want to us. It's just plain wrong..... Link to comment Share on other sites More sharing options...
stuckincincy Posted September 20, 2009 Share Posted September 20, 2009 That's exactly what's wrong with the picture--it's a monopoly. We have no choice but to go through them for football and they can do whatever they want to us. It's just plain wrong..... Add in some boos for the NFL. T-W is wiling to carry it on a sports tier for those who wish to pay for it, but the NFL wants it to be paid for by all subscribers - the deal there being that the ad exposure (and ad revenue for the NFL) is more widespread. Link to comment Share on other sites More sharing options...
Zona Posted September 21, 2009 Share Posted September 21, 2009 I had to call them to turn my superfan back on. Last week was a free preview, and when DTV turned off the free preview, they turned off MOST of the fans who had paid as well. It took me an hour to even get through, and the gal said they were getting killed with calls from irate fans.... Link to comment Share on other sites More sharing options...
WellDressed Posted September 21, 2009 Share Posted September 21, 2009 Ugh! They have billed me for the ST, but the channels aren't available! Their website it unbelieveable slow, and their phone lines are jacked up. Its a good thing the Bills game is on local TV in Central Florida, otherwise I'd be REALLY upset as opposed to mildly irked. Anyone else having similar issues, or is it just me? Start with the channels @ 702-1 and end w/719-1 Link to comment Share on other sites More sharing options...
jupiterreef Posted September 21, 2009 Share Posted September 21, 2009 Ugh! They have billed me for the ST, but the channels aren't available! Their website it unbelieveable slow, and their phone lines are jacked up. Its a good thing the Bills game is on local TV in Central Florida, otherwise I'd be REALLY upset as opposed to mildly irked. Anyone else having similar issues, or is it just me? when your game is on local TV, it is not on ST. i live in PB county, had no problems with any tickrt channels.If you do not have superfan, you do not get HD. Link to comment Share on other sites More sharing options...
jupiterreef Posted September 21, 2009 Share Posted September 21, 2009 yes me too. Live in Central FLA........ The NFL ticket non-HD channels work, just not the HD ones.... Luckily, they're showing the game on local FOX channel If you don't have superfan, you don't get the ticket in HD. Link to comment Share on other sites More sharing options...
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