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Sunday Ticket update

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2 hours ago, zow2 said:

It's interesting.  I worked so hard to contact AT&T over and over again about my NFL package.  Finally got someone to appreciate my 20-year loyalty, and they gave me Sunday Ticket free. Yay!   But, since last years $50 monthly credits expired, my bill went up $50 per month. Boooo!   So far they've told me there are no more credit/discounts available.  I'll keep calling back every once in a while, I'm sure they have my name flagged by now.  

Call and tell them cancel service get transferred to VIP group,u will do good

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On 9/6/2019 at 1:47 PM, BuffaloButt said:

I just made the dreaded call to DTV (loyalty dept) and after 1:15 mins they only offered me $20 mo discount plus $12.25 mo off ST.  Also a one time $30 credit.  I had a $60 credit last year which they said they can't offer right now but to try back in 30 days.  I said no and I want to cancel, she said she was going to transfer me to the VIP loyalty team.  Really annoyed with the new ATT takeover as they SUCK on retention.  I'm going to cancel and restart under a new name to get everything offered to new customers. That is what they stated is necessary.  I will be getting ST for free and a $50 mo discount plus a gift card of some amount.  Not sure it's worth the hassle!! 

Final Update:

So it was a lot of work (90 mins & 60 mins), too much work  actually but I cancelled my service for 1 day and they offered a return package (which is offered for new customers).  Details below...(For 1st year)  rates will go up in 2nd year of 2 year agreement.

 

New Bill:

  CHOICE (all included) $124.00  
  HBO STARZ SHOWTIME & CINEMAX $53.99  
  Regional Sports Fee $8.49  
  $200 AT&T VISA® Reward Card $0.00  
  NFL SUNDAY TICKET MAX 2019 $0.00  
  $5 off for 12 mo w/ABP + eBill -$5.00  
  Adjustment -$40.01  
  3 Month HBO/STZ/SHO/MAX Credit -$53.99  

 ESTIMATED FIRST BILL    *$87.48   

 

The only reason I went through the hassle was my equipment was not working right and they wanted to charge me to fix their equipment so I really had to cancel.  Good luck to all in your efforts, hope this helps!

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On 9/7/2019 at 8:50 AM, Steptide said:

Instead of fighting and making numerous calls this year, I only called once and got $12.50 off per month for the Sunday ticket. I couldnt deal with the hassle this year. Directv is beyond awful since AT&T took over. I want to cancel so bad, but the convenience of Sunday ticket is the only thing that keeps me. I know I can get ST through other sources, but having it right through my cable box is the best. 

I feel exactly the same way as you do going through this charade every year. The only reason why I have the dish is because of the Ticket. If they lose that market I will pursue other options. There is an unpredictable aspect to how you get billed compared to how others get billed. Having to extract discounts from this company every year is getting tiresome. Some people enjoy this engagement for this annual tug of war in pricing. I'm not one of them.

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10 hours ago, JohnC said:

I feel exactly the same way as you do going through this charade every year. The only reason why I have the dish is because of the Ticket. If they lose that market I will pursue other options. There is an unpredictable aspect to how you get billed compared to how others get billed. Having to extract discounts from this company every year is getting tiresome. Some people enjoy this engagement for this annual tug of war in pricing. I'm not one of them.

I don't enjoy it but to me it's worth it for the discounts. Hate paying them full price.

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29 minutes ago, Whatnot78 said:

 

I'm for anything to get them apart from AT&T...their services sucks big time since they were acquired.

Agreed. I’ve heard bad things about Dish too, but it can’t be as bad as Directv has become under ATT

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On 9/13/2019 at 8:29 PM, JohnC said:

I feel exactly the same way as you do going through this charade every year. The only reason why I have the dish is because of the Ticket. If they lose that market I will pursue other options. There is an unpredictable aspect to how you get billed compared to how others get billed. Having to extract discounts from this company every year is getting tiresome. Some people enjoy this engagement for this annual tug of war in pricing. I'm not one of them.

 

I was fine with it when it was just the thing to do, and had an inaudible wink between me and the customer service rep, it was easy, and I felt like a valued customer putting one over on Time Warner/Spectrum/Comcast, etc.  They were almost always able to give me everything I wanted/needed, and kept the price within reach of the Cable Company's triple-play introductory price... and it would take a couple minutes.

 

I dont want to call every year and go to the mat trying to get deals, and seeing others with better deals, and needing a spreadsheet to track what I am getting in comparison with other options.  It shouldnt be like buying a car.  

 

Its a media technology on its death throes anyway.  

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Good news for DTV fans, AT&T apparently put up a for sale sign for the satellite unit.    

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18 minutes ago, GG said:

Good news for DTV fans, AT&T apparently put up a for sale sign for the satellite unit.    

A hedge fund called Elliott Management Corp. has a small stake in AT&T and wants AT&T to dump several  businesses it bought during a five-year acquisition spree. The activist investor specifically criticized AT&T’s purchase  of DirecTV, which has been losing subscribers. It also questioned whether the recent $80 billion-plus acquisition of Time Warner made strategic sense.

 

Oddly enough, that demand has led to speculation of a possible merger between DirecTV and Dish.

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24 minutes ago, notwoz said:

A hedge fund called Elliott Management Corp. has a small stake in AT&T and wants AT&T to dump several  businesses it bought during a five-year acquisition spree. The activist investor specifically criticized AT&T’s purchase  of DirecTV, which has been losing subscribers. It also questioned whether the recent $80 billion-plus acquisition of Time Warner made strategic sense.

 

Oddly enough, that demand has led to speculation of a possible merger between DirecTV and Dish.

 

They tried the DirecTV/Dish merger once before and IIRC it was blocked.  Maybe now that they have less of a stranglehold on home TV service providers, it would go through.

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8 minutes ago, ColeB said:

 

They tried the DirecTV/Dish merger once before and IIRC it was blocked.  Maybe now that they have less of a stranglehold on home TV service providers, it would go through.

Plus, the current situation in Washington seems to be not very concerned about little details like monopolies. As seen by an Appeals Court decision to allow the AT&T merger with Time Warner. The Justice Department just rolled over and said, "OK."

 

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On 9/13/2019 at 5:29 PM, JohnC said:

I feel exactly the same way as you do going through this charade every year. The only reason why I have the dish is because of the Ticket. If they lose that market I will pursue other options. There is an unpredictable aspect to how you get billed compared to how others get billed. Having to extract discounts from this company every year is getting tiresome. Some people enjoy this engagement for this annual tug of war in pricing. I'm not one of them.

 

Yeah, in past years, I had got them to take off some of the monthly amount.  I started this year in July and I kept getting the response of “no discounts available “.  

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2 hours ago, notwoz said:

A hedge fund called Elliott Management Corp. has a small stake in AT&T and wants AT&T to dump several  businesses it bought during a five-year acquisition spree. The activist investor specifically criticized AT&T’s purchase  of DirecTV, which has been losing subscribers. It also questioned whether the recent $80 billion-plus acquisition of Time Warner made strategic sense.

 

Oddly enough, that demand has led to speculation of a possible merger between DirecTV and Dish.

 

This is discussed above and Elliott's letter coming on the heels of the announced CEO succession plan prompted this move.  The merger with DISH was discussed a long time ago, but shot down in a different operating environment.  I'm guessing it will be an easier road now that both satellite co's are struggling to hold on to subscribers.

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21 minutes ago, ColeB said:

 

Yeah, in past years, I had got them to take off some of the monthly amount.  I started this year in July and I kept getting the response of “no discounts available “.  

Keep trying. Start off by trying to get a discount on your NFL Ticket and then request other discount options. Let them know that you are aware of a lot of people getting additional discount. I usually request to go directly to the retention rep instead of trying to bargain with the general rep.  

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1 minute ago, JohnC said:

Keep trying. Start off by trying to get a discount on your NFL Ticket and then request other discount options. Let them know that you are aware of a lot of people getting additional discount. I usually request to go directly to the retention rep instead of trying to bargain with the general rep.  

 

Had DirecTV before I cut the cord and got the Sunday ticket free for 8 yrs straight. The first 6 years I only had to threaten to cancel the service. The 7th year the retention rep told me no discounts were available and my best bet was to actually schedule the cancellation because then the system populated with a new batch of discounts to try and keep you. 

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1 minute ago, Gavin in Va Beach said:

 

Had DirecTV before I cut the cord and got the Sunday ticket free for 8 yrs straight. The first 6 years I only had to threaten to cancel the service. The 7th year the retention rep told me no discounts were available and my best bet was to actually schedule the cancellation because then the system populated with a new batch of discounts to try and keep you. 

What I have learned is that if you are rebuffed when you make the call then try again. Some reps are willing to work with you and others are hardliners. The call centers are not working from the same script. It's irritating but it is worth it. But as I said in prior posts I am getting tired of this annual charade. 

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Called this evening.   Talked to retention - American guy not overseas.   Already had $50 off monthly discount (for 1 yr) from back in the spring applied and $20 off monthly discount for 1 year for HBO.   So already sitting at $70 off a month.   Wasn't expecting much - just hoping to get 25% off like last year.   

 

Guy I talked to gave it to me for free.   Awesome.  Never have gotten it for free except the year I initially signed up.   I think I just got lucky and caught the guy on a good night.  I also heard it helps to call them after week 1 of the regular season. 

 

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9 minutes ago, Nervous Guy said:

Not so fast my friend! One must always read the details!

(soory bout the font and color)

Quote

It's easy! You can watch national games and your local market games live on CBS All Access

think if you want Bills games will have to have someone from WNY sign up, and my guess is would want to have a VPN connect to a server in Buffalo when watching.  Otherwise, if i sign up for that with my Richmond address, i will only be able to watch the CBS game thay are showing in Richmond.

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3 hours ago, plenzmd1 said:

Not so fast my friend! One must always read the details!

(soory bout the font and color)

think if you want Bills games will have to have someone from WNY sign up, and my guess is would want to have a VPN connect to a server in Buffalo when watching.  Otherwise, if i sign up for that with my Richmond address, i will only be able to watch the CBS game thay are showing in Richmond.

:(  Yeah...I glossed over the details.  Well maybe this could be the way that they would do it in the future...in some ideal scenario.

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AT&T rethinks DTV exclusivity


 

Quote

 

The National Football League’s Sunday Ticket package, which allows football fans to view almost any game, has long been a cornerstone of satellite broadcaster DirecTV, which holds exclusive rights to the offering.

 

But DirecTV-parent AT&T Inc. T -0.11% isn’t sure it wants to renew the deal.

 

The company’s chief operating officer, John Stankey, said he believes Sunday Ticket’s value to the company has peaked and that a renewal—especially if it comes with a higher price tag—will be hard to justify at a time when consumers are canceling pay-TV connections, including at DirecTV.

 

 

Usually when a high level exec makes these kind of statements well ahead of contract expiration, means that AT&T is willing to walk away.  They likely noticed that Sunday Ticket was a big money loser for DTV.

 

Could this be the first time there won't be a large increase in NFL broadcast rights?

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I feel like I got totally screwed with Sunday Ticket this year

 

I signed up for Choice....then later on I was looking at my monthly budget and downgraded my package.

 

They didnt bother to tell me this would take away my NFL Sunday ticket....not a mention of it at all....then time for The season and they want to charge me full price for it.....I fought thorugh all the reps....including customer retention....nope....wouldnt discount it....I even offered to take my programming back up to choice to get the ticket for free...nope...woudlt give me the offer.

 

I want it this year so I am paying full price for it....but not happy about it.

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1 hour ago, GG said:

AT&T rethinks DTV exclusivity

Usually when a high level exec makes these kind of statements well ahead of contract expiration, means that AT&T is willing to walk away.  They likely noticed that Sunday Ticket was a big money loser for DTV.

Could this be the first time there won't be a large increase in NFL broadcast rights?

I recall reading recently that of DTV's 20 million subscribers, only two million subscribe to ST.  Thought that was a very low-ball number.

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