Made my call today to upgrade to Genie and lower ST cost. First young lady was friendly but could only give me $9 for 6 months off ST. Told me Genie would be $299 plus install and $23 monthly. She transferred me to retention. Second young lady gave me ST for free for being loyal customer since 2003. Then gave me free Genie + 3 genie minis and free install. HD is free for 12 months, DVD and whole home are $13/month with 24 month commitment. She also gave me $5/ month off 'just because' for 6 months. Took me @45 minutes of pleasant conversation with 2 lovely sounding young ladies. I'm calling it a good day, with savings of @$700 + free install and 3 free genie minis.